Proposal · Prepared for your discovery call

A patient in Lagos is comparing three hospitals in Chennai — across four different WhatsApp threads, with no one to explain the difference.

Saarthi Health turns that scattered, agent-driven process into a single trusted platform: verified hospitals, transparent cost estimates, and one continuous thread from the first question to the follow-up visit back home.

India Medical Value Travel
$20B+estimated market size in 2026, industry analysts
12–13%projected annual growth (CAGR) through the early 2030s
644K+foreign patient arrivals in 2024, up from ~183K in 2020
167countries now eligible for India's e-medical visa
The opportunity

The market is real. The gap is in the experience.

Platforms like Vaidam, HealthTrip and CureIndia have already proven that international patients will trust a digital front door to Indian healthcare. The opening isn't a new market — it's a better-built, better-branded way through it.

$20B+
Estimated size of India's medical value travel market in 2026, per multiple industry research groups.
12–13%
Compound annual growth rate projected through the early 2030s, outpacing domestic healthcare spend growth.
3.5x
Growth in foreign patient arrivals between 2020 (~183K) and 2024 (644K+), per Ministry of Tourism data.
60–80%
Typical savings international patients see versus equivalent procedures in OECD countries.
Figures are rounded, cross-referenced estimates from public industry research (IMARC, Mordor Intelligence, Future Market Insights) — useful for sizing the opportunity, not a substitute for a client-commissioned market study.

What patients deal with today

  • Quotes arrive as scattered PDFs and WhatsApp voice notes from unverified agents.
  • No way to compare hospitals, doctors, or real costs side by side.
  • Visa, travel, and accommodation are handled by three different people.
  • Once treatment ends, the relationship — and the follow-up care — ends too.

What Saarthi Health gives them instead

  • One verified hospital and doctor directory, with real published price ranges.
  • Side-by-side comparison built into the browsing experience itself.
  • Visa, travel and stay coordinated inside the same case thread.
  • A single case manager and record that follows the patient home.
Competitive benchmark

What the category leaders already prove

We looked closely at Vaidam, HealthTrip and CureIndia — the three platforms you shared. Each has validated a piece of the model. The opportunity for Saarthi Health is to bring the strongest parts of all three into one coherent, better-designed product.

Capability Vaidam HealthTrip CureIndia Saarthi Health
Hospital & doctor directoryStrongStrongModerateStrong
Published treatment cost rangesYesPartialOn requestYes
Dedicated case manager modelYesYesYesYes
Video / teleconsultation bookingManualIn-platformManualIn-platform
Visa & travel logistics assistanceYesYesYesYes
Multi-language interpreter supportYesSelect marketsSelect marketsYes
Unified case timeline across web + WhatsAppPartialCore to the design
The proposed solution

One platform, three surfaces, a single source of truth

A patient-facing web experience for on-the-go communication, and an internal admin/CRM console — all reading from the same case and pricing data.

Verified hospital & doctor directory

Structured profiles with accreditation badges (NABH/JCI), specialties, real photos, and doctor experience — searchable by condition, city, and budget.

Instant cost-estimate builder

Patients describe symptoms or upload reports and receive a transparent, itemised cost range within a set turnaround — no back-and-forth over email.

Dedicated case manager threads

Every patient is paired with a case manager in a single, persistent thread spanning chat, documents, appointments and video calls — no lost context.

Visa, travel & stay coordination

E-medical visa checklist, airport transfer scheduling, and partner-hotel booking, tracked as checklist items on the same case timeline.

Multi-language experience

Interface and case-manager chat translation across the languages your priority markets need, with human interpreter hand-off for consultations.

Structured post-treatment follow-up

Automated recovery check-ins, medicine reminders and access to reports after the patient flies home — the relationship a one-off agent can't offer.

Admin & hospital-partner console

A web dashboard for your team and hospital partners to manage leads, quotes, bed availability, and payouts — the operational backbone behind the software.

Trust & verification layer

Accreditation display, verified patient reviews, and transparent no-markup pricing messaging built into the product — not just a claim on a landing page.

The patient journey

What the product actually walks someone through

This sequence is the backbone of the entire platform — every screen, notification and admin workflow exists to move a real patient smoothly through these six stages.

01

Inquiry & triage

Patient shares symptoms or reports through web, or WhatsApp; the system routes it to the right specialty.

02

Estimate & opinion

Doctor review and itemised cost range delivered within a committed turnaround, with hospital options to compare.

03

Consult & confirm

Video consultation with the treating doctor; patient confirms hospital, dates, and payment plan.

04

Visa & travel

E-medical visa checklist, flight-friendly scheduling, airport pickup and accommodation booked in-website.

05

Treatment & stay

Case manager coordinates admission, interpreter support, and daily updates to family back home.

06

Recovery & follow-up

Structured check-ins, medicine reminders, and report access continue long after the flight home.

Delivery plan

From kickoff to first patient case

A phased build so your team can start onboarding hospital partners and running pilot cases before the full platform is complete.

Ph. 1

Discovery & design system

Requirements workshop, information architecture, and the visual design system across web.

Ph. 2

Core directory & case management

Hospital/doctor directory, cost-estimate builder, and the case-manager thread across web and admin console.

Ph. 3

Logistics, payments & pilot

Visa/travel checklist tooling, payment gateway integration, and a guided pilot with your first hospital partners.

Investment

Three ways to start, one platform underneath

Every tier shares the same architecture, so moving up a tier later doesn't mean rebuilding — it means switching on more of what's already designed. Final numbers are scoped precisely on the discovery call.

Pilot Platform

₹ 80K – 1L
One-time build · 8–10 weeks
  • Hospital & doctor directory (web)
  • WhatsApp-based lead capture & case thread
  • Manual cost-estimate workflow
  • Basic admin console

Full Ecosystem

₹ 3L+
One-time build · Custom timeline
  • Everything in Growth, plus:
  • Multi-country hospital network support
  • Payment gateway & insurance-partner integrations
  • AI-assisted report reading & triage
  • Advanced analytics & dedicated support retainer

Ongoing maintenance & support retainers available separately, typically ₹ --K – --K /month depending on scope.

Let's talk it through

Ready to give your patients one trusted door into Indian healthcare?

Message us directly on WhatsApp and we'll set up a discovery call this week.